At madebysunnypradhan, we want you to be completely satisfied with your purchase. We understand that sometimes circumstances change, and you may need to return a physical product.
This Return Policy outlines the guidelines and procedures for returning items purchased (only physical products) on our website.
Eligibility for Returns:
1.1 Physical Products: Our return policy is applicable only to physical products sold on madebysunnypradhan.com. This policy does not apply to virtual, digital, or downloadable products.
1.2 Return Timeframe: You may request a return within 14 days of receiving the physical product. After the 14-day period, we reserve the right to decline return requests.
1.3 Non-Returnable Items: Certain products may not be eligible for returns due to their nature or hygiene reasons. Examples of non-returnable items include but are not limited to personalized or custom-made products, perishable goods, and intimate apparel.
Conditions for Returns:
2.1 Product Condition: To be eligible for a return, the physical product must be in its original condition and packaging. Please ensure that the item is unused, undamaged, and in the same condition as when you received it.
2.2 Return Shipping: The customer is responsible for the cost of return shipping for return requests unless the return is due to an error on our part or a defective product.
2.3 Inspection: All returned products will undergo a thorough inspection upon receipt. If the product is found to be used, damaged, or not in its original condition, the return request may be denied.
Return Process:
3.1 Return Request: To initiate a return, please contact our customer support team at support@madebysunnypradhan.com. Include your order details, reason for the return request, and any relevant supporting information.
3.2 Return Authorization: Our customer support team will review your return request and provide you with a return authorization (RA) number if your return is eligible. Please note that any returns sent without an RA number will not be accepted.
3.3 Packaging: Securely package the product with its original packaging, along with any accessories and documentation that came with it.
3.4 Return Shipping: Ship the return product to the address provided by our customer support team along with the RA number. We recommend using a trackable shipping method to ensure safe delivery.
3.5 Refund or Exchange: Upon receiving and inspecting the returned product, we will process your request for a refund or exchange based on your preference and our available inventory. If an exchange is not possible, a refund will be issued to your original payment method.
Return Shipping for Defective or Incorrect Items:
4.1 If you received a defective or incorrect item, please contact our customer support team immediately. We will cover the cost of return shipping for such cases.
Contact Us:
If you have any questions, concerns, or require assistance with our return policy, please do not hesitate to contact our customer support team at support@madebysunnypradhan.com. We are here to ensure that you have a positive shopping experience and will be more than happy to assist you.
Please remember that this Return Policy is part of our Terms of Service and is subject to change without prior notice. It is your responsibility to review this policy periodically to stay informed about any updates.