At madebysunnypradhan, our customers’ satisfaction is our top priority. We strive to deliver high-quality physical products that meet your expectations. However, we understand that sometimes things may not go as planned, and you may wish to seek a refund. This Refund Policy outlines the guidelines and procedures for requesting a refund for physical products purchased on our website.
Eligibility for Refund:
1.1 Physical Products: Our refund policy is applicable only to physical products sold on https://madebysunnypradhan.com. This policy does not apply to virtual, digital, or downloadable products.
1.2 Refund Timeframe: You may request a refund within 30 days of receiving the physical product. After the 30-day period, we reserve the right to decline refund requests.
1.3 Non-Refundable Items: Certain products may be exempt from refunds due to their nature or hygiene reasons. Examples of non-refundable items include but are not limited to personalized or custom-made products, perishable goods, and intimate apparel.
Conditions for Refunds:
2.1 Product Condition: To be eligible for a refund, the physical product must be in its original condition and packaging. Please ensure that the item is unused, undamaged, and in the same condition as when you received it.
2.2 Return Shipping: The customer is responsible for the cost of return shipping for refund requests unless the return is due to an error on our part or a defective product.
2.3 Inspection: All returned products will undergo a thorough inspection upon receipt. If the product is found to be used, damaged, or not in its original condition, the refund request may be denied.
Refund Process:
3.1 Refund Request: To initiate a refund, please contact our customer support team at support@madebysunnypradhan.com. Include your order details, reason for the refund request, and any relevant supporting information.
3.2 Approval or Rejection: Our customer support team will review your refund request and notify you of the approval or rejection. We strive to process refund requests promptly, but please allow a reasonable time for our team to investigate the matter thoroughly.
3.3 Refund Issuance: If your refund request is approved, we will initiate the refund process. The refund will be credited to your original payment method within a reasonable timeframe. Please note that the processing time may vary depending on your payment provider’s policies.
Refunds for Sale and Promotional Items:
4.1 Sale and promotional items are eligible for refunds, subject to the conditions outlined in this Refund Policy.
4.2 Refunds for sale and promotional items will be processed based on the discounted price paid for the product, not the original full price.
Timeline:
We understand that circumstances can change. For physical products, you can request a refund within 30 days of receiving your order. Products must be returned in their original condition. Refunds will be issued to the original payment method. For digital products, we offer a 7-day refund window from the purchase date. To request a refund, contact our support team at support@madebysunnypradhan.com.
Contact Us:
If you have any questions, concerns, or require assistance with our refund policy, please do not hesitate to contact our customer support team at support@madebysunnypradhan.com. We are here to ensure that you have a positive shopping experience and will be more than happy to assist you.
Please remember that this Refund Policy is part of our Terms of Service and is subject to change without prior notice. It is your responsibility to review this policy periodically to stay informed about any updates.